User and Driver Registration

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• Users and drivers can register via Firebase Authentication. The system dynamically loads custom user interfaces depending on the role (user or driver), offering distinct functionalities.

• Separate UIs are built for Customer Support, Customs Agents, and Admin roles, ensuring that each role can access their specific functionalities, such as resolving customer queries, approving shipments, and managing app settings.

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Real-Time Shipment and Ride Tracking

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• Mapbox is integrated to provide real-time GPS tracking, allowing users to track their rides or shipments.

• Multi-leg shipment tracking is supported for long-distance shipments, enabling drivers to pick up or drop off packages at designated container shipment centers. The system updates the real-time progress for both users and drivers.

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Driver and User Selection

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• Users can view a list of available drivers and select one based on fares and route preferences. The system ensures that both the user and driver mutually accept the ride, upon which tracking, communication, and fare management features are activated.

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Navigation and Ride Management

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• Drivers use MapboxNavigation to follow optimized routes from their current location to the user's pickup point.

• Users can observe the driver’s progress via the Driver Observation feature, which mirrors the driver's navigation in real time.

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Firebase Integration for Real-Time Data

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• Firebase Realtime Database is used to store ride details, shipment information, and real-time location updates. All data is synced across multiple devices, ensuring both drivers and users have up-to-date information.

• Customer Support roles can access live data to assist with ride or shipment-related issues in real time.

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In-App Communication

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• A built-in chat feature allows users and drivers to communicate in real-time, ensuring smooth communication during rides. Chat logs are stored using Firebase, and file sharing (images and documents) is supported for tasks like sharing shipment details.

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Credit Card Payments and PayPal Integration

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• The app supports secure credit card payments using Swift frameworks like PassKit and Stripe for seamless transaction processing.

• PayPal payments are integrated using the PayPal API, allowing users to pay for rides and shipments with PayPal. The integration ensures a secure and easy-to-use payment system, offering multiple payment options for both users and drivers.

• Payment information is securely processed, and transaction logs are stored for future reference.

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Role-Specific Features

Customer Support

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• Customer support agents can access ride details and shipment tracking information to assist users and drivers. They can also resolve disputes and escalate issues.

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Customs Agents

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• Customs agents are responsible for approving or rejecting shipments that pass through international container shipment centers. Their role-specific UI provides real-time updates on shipment details.

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Admin

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• Admins can manage app-wide settings, oversee both user and driver activities, and monitor overall app performance via custom dashboards. Admins have access to the Firebase database to review ride and shipment data.

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Arrival and Shipment Completion Animation

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• A custom Lottie animation plays when a driver arrives at the destination or completes a shipment, providing a dynamic and engaging user experience.

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Fare Management

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• Users and drivers can negotiate fares, with transactions conducted in primarily within Namibian dollars (NAD); but also with an array of currencies to choose from. Fares are stored in Firebase, ensuring transparency and easy fare management